Shipping policy

Thank you for shopping at www.tandimaco.shop. We want to make sure your order gets to you as quickly and smoothly as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are processed within [e.g., 1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing time is separate from shipping time.

2. Domestic Shipping Rates and Estimates

We offer shipping to the USA/France/Europe/worldwide.

  • Standard Shipping: [10 - 12] business days — Free delivery 

  • Express Shipping: [3 to 5] business days — [$9.99]

Shipping charges for your order will be calculated and displayed at checkout.

3. International Shipping

We ship globally! We offer international shipping to the following countries (e.g., United States, Canada, United Kingdom, and European Union countries).

  • International Standard Shipping: [7 to 14] business days 

Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tandimaco.shop is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within [12] days of receiving your shipping confirmation email, please contact us at [support@tandimaco.shop] with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes

Some carriers have limitations on shipping to P.O. Boxes. If your carrier cannot deliver to a P.O. Box, we will contact you to request an alternative physical address.

6. Wrong Address / Address Corrections

Please double-check your shipping address during checkout. If you realize you made a mistake, please email us immediately at [support@tandimaco.shop]. Once an order has been shipped, we cannot change the delivery address, and we are not responsible for packages delivered to the wrong address provided by the buyer.

7. Damages

If you receive your order damaged, please contact us within [48 hours] of delivery at [support@tandimaco.shop]. Please save all packaging materials and damaged goods, and include photos of the damage so we can file a claim and send you a replacement as soon as possible.

8. Questions?

If you have any questions about our shipping practices or your order, please don't hesitate to reach out to us at [support@tandimaco.shop].